Partner NameClient NameURLTicket Name/SubjectBriefly Describe the Issue or Revision.Status
MouseCallsGracie @ HonorGuard Pesthonorguardpest.comMinor Website Updates


I have a few updates to the website that I would like to make to the HonorGuard Pest website.

1. There is a blog that says TX and needs to be changed to TN – I attached a picture above.

2. When our website is sent over text it shows a picture of the family in the kitchen. I am wondering if we can change that to our logo, or a photo more relevant to pest control– I attached a picture of this above.

3. Under the “Our Services” tab – switch services that come up first to “Termite Control” and then “Mosquito Control” with the rest following.

4. On the drop-down tabs on the right under “Our Services” can we add “Silver Package” and “Gold Package” and link them to where it is shown.

Ryan McCloskeyClarence Dillon Public Libraryhttps://dillonlibrary.orgServer Error (500 Internal Server Error)

This error appears to happen any time someone tries to make a change to the website such as the homepage slides.

Rob CalvertSecond Son Consultingwww.secondsonconsulting.comMake our site ADA Compliant

Hi Folks, we'd like to get our site you all built ADA compliant.

CherylYou Have the Poweryhtp.orgDNS change issues

From: Darlene Williams
Date: Thu, Apr 4, 2024 at 9:52 AM
Subject: Fwd: [Important: Action required] Authenticate sending domains
To: MouseCalls Support

Good morning. Here is an email chain regarding the DNS changes Emma/Marigold say are necessary. Our website guy, Hugh Daniel, made these changes last week (March 29), and they should have populated the system within 48 hours. According to Emma, it isn't working. Is there someone at MouseCalls who can read through the email chain to see what's been requested, what's been done, and decipher what still needs to be changed?


Darlene Williams

Director of Operations

[email protected]

You Have The Power

2401 White Avenue

Nashville TN 37204

(615) 292-7027

---------- Forwarded message ---------
From: Abbie Bayless
Date: Thu, Apr 4, 2024 at 9:46 AM
Subject: Fwd: [Important: Action required] Authenticate sending domains
To: Darlene Williams

---------- Forwarded message ---------
Date: Fri, Mar 29, 2024 at 4:12 AM
Subject: RE: [Important: Action required] Authenticate sending domains
To: Abbie Bayless


All 4 records have now been entered into’s DNS records.

It may take 24-hours for the records to propagate throughout the system. But most likely, they should be effective by later this afternoon.



From: Abbie Bayless
Sent: Thursday, March 28, 2024 5:32 PM
To:[email protected]
Subject: Re: [Important: Action required] Authenticate sending domains

Hi! So Sorry for the late response. Let me know if I can send you anything else or if you need the Emma log in information.

Validation hash: 4snbb

On Thu, Mar 28, 2024 at 12:05PM wrote:


I will need you to get the validation hash from MyEmma in order to add the TXT record (I don’t have access to the MyEmma account).

When you get that, send it to me and I will add the final DNS record.

The instructions for getting it are in the email that you forwarded to me.



From: Abbie Bayless
Sent: Thursday, March 28, 2024 11:11 AM
To:[email protected]
Subject: Fwd: [Important: ...

Show more...SMS Message:
Welcome to MouseCalls Technology Solutions; we have your ticket as # 378830.
You'll get updates as they happen. Reply with d any time to disable SMS messages.

SystemOTHERTHU 04-04-24 10:30 AM
Created from Lead:
Jessica De La GarzaUPDATETHU 04-04-24 10:19 AM
Dear Darlene, ,

Can you forward the email to chain to [email protected]? Or did you try this already? That way we can see the new DNS requirements for Emma.


Jessica, MouseCalls Helpdesk Engineer

Phone: 615-662-0235

Email: [email protected]

customer-replyINITIAL ISSUETHU 04-04-24 10:05 AM
Good morning. Emma has DNS change requirements that our website person made last week. I've tried to forward the email chain to you to see if someone there had the background to take a look and correct the problem. The email was blocked from both my email and Abbie's email. I don't know what this issue is either.

Joshua AbramsFarm City Supply City Supply | Update store hours

Store hours on the website need updating to the following:

Monday 7 a.m. to 6 p.m.
Tuesday 7 a.m. to 6 p.m.
Wednesday 7 a.m. to 6 p.m.
Thursday 7 a.m. to 6 p.m.
Friday 7 a.m. to 6 p.m.
Saturday 8 a.m. to 5 p.m.
Sunday Closed

Rob CalvertSecond Son Consultingwww.secondsonconsulting.comACN profile, how do we make new reviews show up?

When you all set up our new site last year, you incorporated reference to our profile on Apple's site on our About > Reviews page. That page also has copies / reference to each of the reviews left on our Apple profile. I just found that someone left us a new on on Apple's site, but I don't see it on our site.

Do we have to create those copies / references manually on our page? If so, can I get pointed in the right direction for where to add it please?

MouseCallsRTP Consulting page

1. Remove the video of Hank from the home page.

2. See attached a document showing the layout for the testimonial page (which testimonial first, logos, titles and quotes). Robin will share the logos and videos through Google Drive. (From Brandon: We're still waiting on permissions. Don't access with a LUX email). She's open to design suggestions.

She's also asked: "Do I need to have the videos on our RTP YouTube channel to link to the website?"

CherylBellevue Presbyterian - Mary Loubellvuepres.orgWebsite issues

From my HD tech: Mary Lou said her website design is not working. It's not showing images or descriptions. It's missing lots of content. Here is a screenshot of what it looks like. I'm not sure what it looked like before.

Cameron StahlStahl Communicationsnotsureyet.comIP Checker


I'm curious. There are often times when I need to check the external IP address that a device has. For that, I normally use,, or If I bought a domain name, how difficult/time consuming would be for it to be able to display ONLY the external IP address that the requesting device is coming from? Nothing else on the screen except, "Your IP address is "XXXXXXX"?

BrandonMemspwebpro.comUploading files

The service ticket submission on MSP Web Pro should allow uploading .doc and .docx files as well. Right now, it only allows jpg, gif, png, and pdf.

Partner NameClient NameURLTicket Name/SubjectBriefly Describe the Issue or Revision.Status